I am writing this follow-up to my [original post](https://www.reddit.com/r/padel/comments/1rlh4mh/comment/o8sw6a2/) regarding the 7 premium courts I purchased from **MejorSet** for my club in Colombia.
After they saw my first post, they called me specifically to ask me to **remove it**. I told them I would do so only if they provided a fair resolution. Since then, they have gone into "gaslighting mode"—delaying emails for 10–12 days at a time and eventually sending a "final" refusal to fix the remaining structural issues or refund the installation fees.
# The Two Things I Demanded (And Why They Are Fair):
1. **A Full Refund of the Installation/Supervision Fee:** \* **Why it’s fair:** You pay for a professional service to ensure a premium result. MejorSet admitted their first technician was incompetent. I paid for "expertise" and received "errors." Charging a client for a service that actually *damaged* the product is ethically and commercially wrong.
2. **A Final Technical Visit to Fix Structural Defects:** \* **Why it’s fair:** Some court columns are **loose/wobbly**, the lighting posts were **cut incorrectly** by their staff, and the finishing is sloppy. These aren't "aesthetic preferences"; these are structural and safety issues on brand-new "premium" courts.
# The "Supervision" Trap
MejorSet is now claiming they only provided "supervision," not "installation," even though they sent their own personnel and charged a premium for it. In an email dated March 30, they wrote:
>*"El servicio que se contrató fue un servicio de supervisión... el acabado final siempre dependerá en gran parte del equipo que realiza la ejecución."* **(Translation: "The service contracted was a supervision service... the final finish will always depend largely on the team performing the execution.")**
**The Reality:** Their own supervisor was the one who made the physical errors. **This is a lie by omission.** Their "supervisor" didn't just watch; he gave the orders that led to the mistakes. In the very same email, they admit:
>*"Es cierto que la primera supervisión no cumplió del todo con lo que esperábamos..."* **(Translation: "It is true that the first supervision did not entirely meet what we expected...")**
Despite admitting their representative failed, they are refusing to fix the mess he left behind. They are literally saying, *"Our guy failed, but we won't fix it because you didn't pay for the 'Full Installation' package."* For a brand that claims to be "premium," this isn't it.
# The Current State of "Resolution"
After weeks of waiting for a solution, their "Head of Technical Department" sent a final email on April 10 stating:
>*"No es posible realizar ninguna intervención adicional... procederemos a enviar el material adicional... con el objetivo de dejar resueltos los puntos pendientes y dar por cerrado el proyecto."* **(Translation: "It is not possible to perform any additional intervention... we will proceed to send the additional material... with the aim of leaving the pending points resolved and closing the project.")**
There were some missing components and a minor expense that they were suppose to cover which they had said they would take care of even before my original reddit post from over 2 months ago. As of today, this is still "pending" which I doubt I will ever get.
# Summary of Unresolved Issues:
* **Loose Structural Columns:** The individual court columns are literally loose/wobbly.
* **Butchered Lighting Posts:** The original installer cut them badly, and they look amateur.
* **Incomplete Sanding:** They used up/wasted the sand during the failed first attempt and refuse to re-sand the courts properly.
* **Bad Finishing:** Visible painting issues and sloppy adhesive.
# Final Warning to Club Owners
MejorSet will sell you a "Premium" image, but if their staff messes up your installation, they will abandon you. They will ignore your emails for weeks, try to bully you into deleting social media posts, and then hide behind the fine print of "Supervision vs. Installation" to avoid fixing their own mistakes.
If you are looking for a partner who stands by their product, **look elsewhere.**
Finish and sanding of the courts is one thing but if the structures themselves are not stable that's a big safety hazard and would warrant legal involvement.
I know of 3 UK companies who have had similar problems. I’m on the sides of the industry here in the UK, and many are choosing Italian courts as the Spanish seem to always have installation issues, where the Italians actually send there own people and have more rock solid assurances. I mean you’ll have a legal stance.
I understand this is a tough situation but the AI post hurt the eyes to read, if you're going to take the time to complain about this (and it's totally legit), please do without a lazy AI slop thanks. I hope you get refund!
Hi guys, complaining about the use of AI in this scenario where OP is trying to overcome an idiomatic barrier is not contributing to the discussion. Feel free to complain or report slop but this is evidently not the case.
como estaba descrito el paquete de servicios que contrataste? Cuantas personas hicieron la instalación de las canchas? 1 sola al principio y 2 despues?
Downvoted for writing with AI.
If you don't know how to write in English, write in Spanish. There's a translate button in most modern apps, language of the post is not relevant.
